Terms

YOUR CONTRACT: At the time of booking, you must complete and sign the Booking Form agreeing to accept the conditions as set out herein. Your contract is entered into on the terms and conditions of the Booking Form. The completed booking form must be received accompanied by the appropriate deposit or full payment, at which time, and subject to availability, your contract will be made with us.

PAYMENT: No booking can be accepted as ‘confirmed’ unless accompanied by your deposit or the full payment. Payment can be made by debit or credit card, by cheque or by BACS Transfer.

PRICES: The price of your trip is subject to variation by reference to elements covering fuel, government taxes and any other additional costs not in place when the booking was made. The company will however, absorb up to 2% of any increase in the price of your trip attributed to any such items and no surcharges will be made less than SEVEN days before the stipulated departure date.

INSURANCE: It is a condition of all bookings with the company that adequate personal insurance is taken out by all clients, with the exception of one day trips.

FITNESS TO TRAVEL: It is a booking condition that you should be fit and well to travel. We strive to give all our clients full care and attention, but we need to know at the time of booking about any special needs or requirements, especially if you need specialist equipment, such as a wheelchair. Unfortunately some of our trips are not suitable for wheelchair users. If you have suffered from a serious medical condition recently, you should consult a doctor about your fitness to travel.

CHANGING YOUR BOOKING: If you need to change any of the arrangements specified on the booking form, we will do all we can to accommodate your new requirements. An alteration fee of £10 per person may be charged for any change to cover administration costs, except in the period prior to 6 weeks of departure, when the alteration will be free of charge.

CANCELLATIONS: If you need to cancel your trip after your booking has been confirmed, you must inform the company in writing as soon as possible.

If you wish to cancel: The cancellation charge to you:
more than 42 days before departure A £10 administration fee plus any costs already incurred, eg tickets, meal costs, etc.
28-42 days before departure 30% of total cost or costs already incurred, whichever is the greater
14-27 days before departure 45% of total cost or costs already incurred, whichever is the greater
7 – 13 days before departure 60% of total cost or costs already incurred, whichever is the greater
1 – 6 days before departure 100% of costs

CANCELLATIONS OR AMENDMENTS BY US: Trips are based on an economic minimum number of passengers. Should this not be reached, it may be necessary to either: a) cancel the service and refund any monies paid, or b) levy a surcharge on those still requiring the service.

RESPONSIBILITY OF THE COMPANY: All tickets issued and arrangements made in connection with this trip are made by the company as agents and not as principal. The company accepts no liability for any death, injury, damage, loss, accident or delay arising from any act or default of any person or any matter arising in connection with the trip, and the company makes no warranty or representation in connection therewith. Any accommodation and transport are provided subject to local laws. Personal property is at owner’s risk.

LAW AND JURISDICTION: The contract between the Company and the Client incorporating these booking conditions, and our booking confirmation shall be governed by the English law and both parties submit to the exclusive jurisdiction of the English courts.

FORCE MAJEURE: Travel Treats shall not be liable for any delay or failure in performing any of its obligations if such a delay or failure is caused by circumstances outside the reasonable control of the company (including without limitation any delay caused by any act or default by the other party.)

OUR PRIVACY POLICY: Your personal details will not be passed to any third party and are kept on a company database for the sole use of Travel Treats. This policy can be viewed here.